Privacy Policy mrluky88 – Your Personal Data Protection

1Privacy Policy Introduction and Scope

Mrluky88 is an online betting platform operating for users in Malaysia. We understand that privacy is a fundamental right of every individual, and our responsibility to protect members' personal data is something we take very seriously.

This Privacy Policy explains how the mrluky88 platform ("we", "Platform") collects, uses, stores, discloses, and protects your personal information ("you", "member") when you use the website, mobile app, and all services offered under the mrluky88 brand.

This policy applies to all individuals who:

• Browsing or using the mrluky88.pro website
• Registering or holding an active member account on the platform
• Using the mrluky88 mobile app
• Interact with our customer support team through any channel

By using our services, you agree to the terms set out in this document. If you do not agree, please discontinue use of the platform.

2Personal Data We Collect

Mrluky88 practises a data minimisation principle — we only request and store data that is genuinely necessary to provide a safe, compliant, and fully functional service. The types of data we collect are as follows:

We do not collect sensitive information such as biometric data, political affiliations, or religious beliefs. Financial data such as full credit card numbers is not stored on mrluky88 servers — transactions are processed directly through payment processors with their own security certifications.

3Personal Data Usage Purpose

Your personal data is used by mrluky88 solely for legitimate purposes necessary for platform operations. These purposes include:

• Account management: Creating, verifying, and maintaining your member account.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely.
• Identity verification (KYC): Ensuring members are at least 18 years of age and verifying their true identity before withdrawals are processed.
• Fraud prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Customer support: Helping you resolve issues, answer enquiries, and handle complaints effectively.
• Service communications: Sending important notifications related to your account, security, and policy changes.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support.
• Legal compliance: Meeting applicable legal and regulatory requirements.

Your data is not used for third-party marketing purposes or sold to advertisers. Any promotional communications from mrluky88 are directly related to our platform's services, and you may withdraw consent to receive such communications at any time.

4Data Sharing and Disclosure

Mrluky88 does not disclose members' personal data to external parties except in the following limited circumstances:

• Contracted service providers: We share necessary data with service providers such as payment processors, KYC verification providers, and technology service providers that assist us in operating the platform. All such parties are bound by strict confidentiality agreements and may only use the data for the specified purposes.
• Legal compliance: When required by law, court order, or directive from a lawful authority in Malaysia.
• Protection of legitimate interests: In cases where disclosure is required to prevent or investigate crime, fraud, or security threats.

In all such situations, we only disclose the minimum data necessary and nothing more. We never sell or rent members' personal data to any party for commercial purposes.

5Data Security Measures

Mrluky88 continually invests in security infrastructure to ensure members' personal data is always protected. Key security measures we have implemented include:

• 256-bit SSL/TLS encryption: All communications between your device and our servers are secured by bank-grade encryption protocols.
• Encryption of data at rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Layered access controls: Only authorised staff who require access for specific tasks may view members' personal data — based on the principle of least privilege.
• 24/7 security monitoring: Our automated threat detection system monitors for suspicious activity around the clock and instantly alerts our security team.
• Regular security audits: The mrluky88 platform undergoes regular penetration testing and security audits conducted by independent experts.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their account.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take personal security measures, such as using a strong and unique password and never sharing your login credentials with anyone.

6Cookies and Tracking Technologies

Mrluky88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and language preferences. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us improve the user experience. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Saving your preferences such as language and display settings for future sessions.
• Analytics Cookies: Helping us understand traffic patterns and platform usage for continuous improvement.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of certain parts of the platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

7Your Rights as a Data Subject

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mrluky88:

• Right of Access: You have the right to request and receive a copy of the personal data we hold about you.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Object to Processing: You may object to the processing of your data for certain purposes, such as marketing communications.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data.
• Right to Erasure: When your account is closed or you withdraw consent, you may request the deletion of your personal data that is no longer needed.

To exercise any of these rights, please contact the mrluky88 customer support team via 24/7 live chat on the platform. We will process your request within 14 business days.

8Data Retention Period

Mrluky88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy. Our data retention principles are as follows:

• Active account data: Retained for as long as your account is active and updated regularly.
• Financial transaction data: Retained for seven (7) years after a transaction occurs, in line with Malaysia's tax and financial audit legal requirements.
• Data after account closure: Basic identity data is retained for five (5) years after account closure for fraud prevention and legal compliance purposes.
• Technical logs: Retained for 90 days for security and technical troubleshooting purposes.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

9Changes to the Privacy Policy

Mrluky88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant changes occur, we will:

• Updating the "last updated" date at the top of this page.
• Displaying in-platform notifications to inform active members of any changes.
• For significant changes that affect your privacy rights, we will send a notification directly to your email address.

We encourage you to review this Privacy Policy periodically. Continued use of the mrluky88 platform after any changes take effect will be considered acceptance of the amended terms.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7: Fastest way — click the chat icon on the mrluky88 platform.
• Email: [email protected]

Our team will address your privacy enquiry within 3–5 business days. For formal complaints related to data protection, you also have the right to contact the Department of Personal Data Protection Malaysia.